Problem: You are unable to insert autotext entries in document footers in Microsoft Word 2003. All autotext entries were missing and only am empty box displayed when the button was pressed. A new Normal.dot would fix this but you will want to preserve toolbars and macros in the current Normal.dot
Solution
1) Exit Microsoft Word 2003. Rename Normal.dot to something else .dot Example : Normal-old.dot
2) Start Word, it will create a new default Normal.dot
3) Again shut down Word. Start Word and open Normal-old.dot
4) In Word click Tools > Templates and Add-Ins, click the Organizer button in the bottom left corner of the dialogue box. Use the organizer to transfer your toolbars, styles and macros from the old normal to the new normal. Unfortunately, menus will have to be made over again.