Terms & Conditions
Text Frames
Text Frames are placed at the beginning of Chapters. If you have more Text Frames than chapters, you must divide your slides up so that you will have a chapter for each text frame. To assure accurate spelling, include a text file or send an email with your text. We will copy and paste your text.
Number of "Shows" or "Chapters" on the DVD Menu? Minimum of One show per approximately 100 slides is recommended for good organizational purposes. (These are NOT text frames. Text frames are extra. See above.) Each Carousel will be considered a separate show unless they are divided up even into smaller shows. You can't have one disk be considered as one show. If you don't divide the slides up into small enough shows, we will have to do it for you.
Medium Format Film
If your medium format film has been rolled up and has a tight curl to it, it is going to be hard for us to get a good scan for you. Please don't send us film in this condition unless you are willing to accept whatever we can get for you.
Thicker Than Normal Slides
Pricing is for scanning 35mm slides in normal thickness 2"x2" cardboard or plastic mounts. (See instructions for 110, 127 size slides.) (Yes, we do scan your glass mounted slides or the special 3D viewer slides or extra thick mounts but they may cost extra. Call if you need help.)
Text Frames
We cannot be responsible for misspellings in your text frames if you do not provide us with a text file so we can copy and paste.
Slide Shows Are Free
You are paying for conversion of film or photos to digital and our slide shows are free. Because of the different hardware and software and different levels of experience of computer operators, we do not guarantee our slide shows will play on all machines. We guarantee our DVDs and CDs, meet universal standards and specifications. Our slide show discs will play in over 95% of players in existence and most all players made in the past couple years. If a slide show we produce will not play on your DVD player, we will sell you a DVD player at cost (under $50) or provide you with a VHS copy of your order at no additional cost to you. We use high quality name brand discs and print your titles directly on the slide show disks. No stickers are used on our DVD slide shows.
Organization And Orientation
35mm slides or Photos should be organized into the order you want them to show. First one on top, all facing in the same direction. You are responsible for having your slides facing in the correct direction for scanning. Although we do not match scans up with numbered slides or photos, if your slides are not numbered, we cannot guarantee that they will be in the correct order. Rubber bands break, handfuls of slides get shuffled, etc. If we don't know the correct order or direction the slides should face, we can't fix it for you. The question you should ask yourself is: What will happen if this stack of slides is dropped on a table? How does the technician get these slides back in the correct order and facing correctly? We do not match up your slides with the scans. The scanning is automated and, if the slide carrier is bent or damaged, it may not feed and then will not be scanned. We don't go back to try to figure out why our count does not match yours. You only pay for what we scan. We do not match up numbers on slides to filenames on images. We are not charging enough for us to do that.
Separate stacks of slides or photos will be put in separate slide show "chapters" all accessible from on-screen menus, unless otherwise clearly noted. Note that each "chapter" over 12 is $1 each. Mark your stacks or envelopes clearly with some way to determine position in the Slideshow, such as: 1A, 1B, 1C, 2, 3A, 3B. All slides in stacks 1A, 1B and 1C will be in show #1. All slides in stack 2 will be in show #2. All slides in stacks 3A and 3B will be in show #3. Photos and 35mm slide scans will be not be intermixed into the same "show" but can be on the same disk. (There can be many "shows" on a disk.) You can make a show #2 with slide scans and a show #3 with photo scans and so on.
Slide Condition
Please note that we will take whatever steps we deem necessary to make your images look as good as possible, given the circumstances. This may include changing a grossly colored image from a slide that had dyes faded away, to black and white or to sepia tone at our discretion. Because, during the scanning process, shadows or dark areas tend to fill in, we also have our Photoshop experts open these shadows up again so more details can be seen. Sometimes contrast and depth of color has to be sacrificed in the process. It is a balancing act to try to get the transfer from one medium to another as good as possible. Please know that we work your images just as though they were our own. Payment of final invoice indicates customer's acceptance and satisfaction with all of our work. If you have any doubts about our process, please send us ten of your slides so that we can do a free sample scan of your slides. We will be glad to send you our free stock demo disks so you can try them in your player before you order.
Many of your slides will have dirt or fingerprints on them. We do not do slide cleaning. In most cases, the use of a very soft cotton cloth to clean dirt off the slides will greatly improve your final scanning results. Because of the possibility of damaging slides, we do not clean your slides for you. At our low prices, we cannot be responsible for any dirt on your slides.
Slide film that is not perfectly flat may result in part of the scan being out of focus. We do the best we can with these slides.
Order Changes: Do Not Assume Anything
Once we receive your order, if you change any part of your order, you must document that change specifically and in an email or snail mail and do it before we create disks. Example: If you change from one type of disk format to another format and decide you want or don't want music on your disk, you must specifically state this desire, otherwise no music is usually our default setting. Please do not assume anything. We have a lot of options on our order form for a reason. If you want to make a change, read the order form to understand what your options are and then specifically ask for the options you want. If you have a question, please ask. If you want a change before disks are created, we will be glad to help you. We want you to get what you want. Please confirm any changes discussed on the phone in an email or snail mail.