Q. Thank you guys very much. It really was fun to share our 52 year old wedding,honeymoon pictures with the grand children. I have a question regarding the DVD. It seems the image of the proofs on the web site have more color and sharpness than the DVD. Is this normal? and would it have been better to have you burn a CD?
The images are all the same except the images on the website are just lower resolution versions of the same images on the disks.
Possibly what you are seeing is the difference between viewing on different mediums. CRT TVs, LCD TVs, Computer Monitors and etc. all have different settings and resolutions for viewing and the same images will look different on these different devices. The only thing that stays the same is the images. If you go into a Best Buy or similar store where they have their computer monitors or TVs all tuned to the same channel, you will see a wide difference in colors, brightness and etc.
Q. I would like you to name the folders that my images will be in; do you do that? A. The only "names" that we put on the folders are numbers. We number like this: 01,02,03 and etc. That is why it is important for you to number your carousels or stacks of slides or photos. If you absolutely need to name your folders, you can do it once you copy our images to your computer.
Q. I have an HD, big screen TV. How will your scans display on this type of TV? A. We scan at 4,000 ppi. Your final image size will be 5256 x 3544 pixels. The highest resolution HDTV available today is 1080 x 1920 pixels. Naturally, the quality of your final image is going to be greatly dependent on the quality of your original slide. Sometimes people think that their slides are in better shape or sharper than they really are. For our own reputation, we are going to get the images as sharp as possible. The display on your widescreen TV will depend on how you have your TV setup. Our slide show is set up to display in the 16:9 mode. You should be able to set your TV up to display in 4:3 or 16:9.
Q. Why are your prices sometimes higher than your competitors prices? A. We have been doing this work since 2002. We have seen a lot of our competitors come and go and we are still here. We have perfected our process so that we can give a lot of services for a very low price. However, we will not be cutting our prices below our ability to make a small profit. We are not going to lose money to get your business. We will let our competitors do that because we know that they can't afford to continue to lose money for very long. If you decide to use their service because of their undercutting our prices, you can only hope that they are not working on your job when they go out of business. We will be around long after they are gone.
Q. Why would people that care enough about their slide and photo collection to digitize it, send their whole collection to the other side of the world, to India, to save a few dollars? A. It is probably because they are sucked in by the unbelievably low prices and they never read the fine print in the "terms and conditions" when they have to sign up for an "account." We have been theatened with a lawsuit in a letter from a lawyer representing one of these companies, if we keep telling people their identity. They do NOT want anyone to know what they are doing because they know that most people would not knowingly agree to sending their photo collection 9,000 miles away to a third world country no matter how much money they save. We'd like to tell you their name but, at our low profit margin, we just can't afford to do it. The rule might be: if the price is unbelievably low, your heirloom photos are going to India.
Q. If I want to get the images printed, what size
can they be printed at? A. You can print at 4x6" or 5x7" and up to 8x10". The more you blow
up an image after that, the grainier it will get but we are very satisfied
with our print results even when blowing up to a 10x15" print. A regular size 35mm slide will fit perfectly on a 4x6" and a 10x15" print. When you print this size slide on a 5x7 or 8x10, you will either have some white area or you can crop some of the image and print full size. This is because the proportion of the print is different from the proportion of the slide. You
can see some samples of prints
from slides by clicking here.
Q. I am an artist and I require the highest quality
scanning I can find. A. We would suggest that all artists wanting to digitize
their work, should not be so cheap, trying to get $30 drum scanning quality for our minimal pricing. It should also be noted that taking pictures of artwork
will never match the actual artwork in anyone's eyes no matter how high the resolution the slide is then scanned at, let alone
the artist. You really might be happier getting some company to do
"drum scanning" for you at $30 a slide but I have seen some
artists that are not even happy with those results. We don't do
drum scanning. Keep looking.
Q. Do you use batch color
correction filters, like ROC and GEM, on all
scans to automate your color correction
process? A. We do have those tools available to us but we
have a Photoshop® expert view each individual
scan and make any corrections that are needed.
We find the eye of an expert much more
accurate than just running each image through
an automated filter. These types of filters
give good results on some images but, on
others, they can be a disaster. Computers are
great but you can't beat the human eye and
brain for making these types of decisions.
Q. I just want the scans and no
slide show so that I can use the images in
other programs or to print them. Do you do
that? Can you put them on a CD and not a DVD? A. Yes, just make it clear on your
order form exactly what you want. There is an option for that on the order form.
Q. Will you do higher resolution scanning for me if I really want it
? A. You are probably looking for drum scanning and we do not do drum scanning.
Q. I have a MAC. Will I be able to use your disks on my Mac? A. Yes, but we cannot coach you through the process since we build our own computers and you cannot build a MAC computer on your own.
The slide show is free. The price is the same
for our scanning service whether you get the
slide show or not. The hardest part of the job
is the transfer to digital format.
If you don't want the slide shows, make a note
on the order form.
Q. I inherited my grandfather\'s stereo slides, which
include my parents 1955 wedding photos. Can you tell me what your
warranty is for your work, and also what guarantee you have
regarding the handling and care of the original slides? A. Your slides and photos are irreplaceable
until they are digitized. We will guarantee that we will take care
of your slides and photos like they were our own and we will do
the same with the transfer to digital. We look at our work as
helping you preserve your slides or photos by transferring to digital
Our reputation is at stake and we have never had an unhappy
customer. We get as many new customers from referrals and
returning customers as we do from our website.
Q. I numbered my 35mm slides and
photos. Will the numbers on the images match
the numbers on my photos? A. We are not going to be able to
guarantee that every image will match up with
the number on the back of each picture or
slide. This would require looking at each
picture, once again, and checking it to the
image on the computer and comparing names and
numbers. This would be
more than could be expected and too labor
intensive for our low prices. The scanning is
semi-automated and, if a slide is bent or
defective, it may not feed correctly and will
be skipped. (This does not happen often but it
does happen and so we only charge for the
actual scans that we do.) This would throw off
the batch renaming of the images. The purpose
of your numbering should be to keep the
photos in proper order, not to ID them.
Q. When I play your disk on different
DVD players, the timing is very slightly different. Can you fix
that? A. As you can see from your testing
our disk on three different players, each player interprets the
disk a little differently. This is not to be unexpected. You can
go to Blockbuster and rent commercial DVDs that will not play on
certain players. The DVD player's electronics all depend on a lot
of different electrical components manufactured by multiple lowest
bidders in Thailand, Korea, China or etc. While one would hope for
some consistency in the players, the one consistent thing here is
our disk. It is the same no matter which player it is put in.
Q. Are my slides and/or pictures
returned to me after they are digitized? A. Yes. Everything
is returned that you want returned when your project is complete.
We have had a number of people that have sent
many 35mm slide carousels filled with slides
and told us to dispose of them when we are
done. They have what they wanted: digitized
images. They no longer have a need for the
slides and don't want to pay to have them
shipped back and they don't want to have to store them any longer.
Q. Are there any further discounted prices if I
have, say, 5,000 or 10,000 slides? A. We are sorry but our
listed prices are the absolute lowest we
can go. There is a point where it is no longer
profitable for us to do a job. We are too
close to that point now.
Q. My mother and father have an anniversary party
coming up in two weeks and I can't wait until
the end of your job queue. Is there any way
for me to get put ahead of other orders? A. Well, you can get your job "expedited" but you will have to pay our
workers overtime pay. Our regular customers
are given their Project Target Dates according to straight
time rates. None of our regular customers are
slighted in the least and will still stay on
their schedule. In this way we can be fair to
all customers, you can get your scanning project done when you
need it and our hungry technicians can
make some extra money.
Q. I need a
color accurate transfer of my slides to
digital format. How can you do that for your low prices per slide?
A. We deal with a lot of old slides and some of them need a lot of tweaking just to get them to look acceptable. We are
looking for "pleasing color" so that, when a person
looks at the DVD slide show, they see a pleasing
picture. If you want an exact color match from
slide to digital, you are going to be paying
between $15 to $30 or more per slide depending on
where you have them done. We don't do that. We
offer an excellent product and value for your
money. Our customers have been perfectly happy
with our service. (See Testimonials) You just can't expect $30 color matching for our
minimal pricing. We are looking for pleasing color and pleasing
color has to be in the eye of our Photoshop expert since this is
a subjective decision. We offer a free sample scan of 10 of your slides so
you can see what you are gong to get. You have
everything to gain and nothing to lose by doing our free sample scans. We
offer an inexpensive alternative to high-end
drum scanning. When you sign our order form, you agree to let our
Photoshop experts make the decision of what pleasing color is. We
hope you understand that this is the only possible way that we can
make any money at this. If we had to make rescans and new disks if
a customer did not agree to what pleasing color was, we couldn't
stay in business.
Q. Why don't you have the fancy
transitions between "slides" in your VCDs
slide show? A. We don't provide the
transitions on our standard VCD2 disks because we feel the ability
to have the DVD slide show, the PC slide show and store the images
on the same disk is the best combination. We can make you a DVD
slide show disk that will have transitions on it and it will store
your images on that disk too.
Q. I find your pricing pages too hard to understand. It looks like your service price to scan 35 mm slides is $0.39 each regardless of the number. Is that correct? It seems expensive compared to your competition.
A. You figured it out just fine. That is our current sale price. Use whichever business you think is going to do the best job for you; it doesn't bother us. If we can't make a small profit, we don't care what our competition charges. The more money they lose, the sooner they will no longer be around. You should just hope they don't go out of business when they are supposed to be working your job. (That does not count the companies that send your slides to India to take advantage of the cheap labor there. We can't compete with third-world, sweatshop labor but most USA customers will not send to India as long as they know that is what is happening. The trouble is, the companies that do this don't tell you they are doing it.)
Whatever is sent to us, stays with us until we ship back to you.
Q. Do you archive my Digital
Images? A. Yes, this is part of our service. We will store your images
just in case you want to have
copies of your slide show made in the future. We do it for your convenience. It is not a guarantee because even the best hard drives fail and we have no control over that. We urge you to purchase or make your own duplicates.
Q. What is the resolution that you
scan the slides at? A. Standard 35mm
Slides are scanned at 4000 ppi or dpi and saved
at a Your final image size will be 5256 X 3544 pixels. This is a
high quality scan and is going to be more than
sufficient for most uses other than blowing up
to a huge size for printing. Why
don't you take advantage of our free sample scan and
demo disk offer and see for yourself
exactly what you are going to get?
Q. What is the size that I will end up with when
you are done scanning my paper photos? A. We save the images at the original size and at
600 pixels per inch.
Q. I have 35mm slides that all have 2" x 2"
mounts but they have different film sizes. Do
I have to sort them into categories by film
size? A. No. As long as the mounts are the same, it
doesn't matter what the film size is except for 127 slides.
Q. I have hundreds of 35mm slides and photos, do
I have to count them all before I send them to
you? A. No. When we are done scanning them, all we
have to do is see how many images we have. No
manual counting is necessary unless you want
to do it. Just don't be surprised at how many
final scans there are.
Q. How many 35mm slides can you fit on a CD? A. 310 slides would be pretty close when we
save them at an industry standard JPEG image high quality of 10.
Q. How many 35mm slides can you fit on a DVD? A. 450 slides would be pretty close when we
save them at an industry standard JPEG image high quality of 10.
Q. Can I get my scans divided into
different folders or shows or chapters? A. Yes. Put your 35mm slides or photos
into separate envelopes or plastic bags, or
rubber band them and label them appropriately.
Separate stacks of 35mm slides or photos will
be considered to be separate "shows" unless
clearly noted. For instance, mark the slide
stack as "Show 1A" and then the next one "Show 1B" and so on. This way we will know that you
want stacks 1A, 1B and 1C all in "show" number
one. We will do up to 12 "shows" included with
your order for free but each additional "show"
will cost $1 extra. See our instructions for Slide Preparation.
Q. In a batch of several hundred slides there are
some natural sub groupings Can these be set up
in "albums" .. and can these albums be
accessed individually (i.e. 100 slides on
Paris, 200 slide on 1965, 50 on School, 132 on
Vacation) or do you need to run through the
whole show to see something? A. At the beginning of the slide show, you will see a menu with the first picture
from each "album" or "show" or "chapter" on the disk being
the visual display.
There can be multiple "albums" on the disk.
The way we normally set up the disk is so
that, if you do not hit the "stop" button on
your remote, the slide show will play from the
point that you start it until you stop it, all
through the disk. If you hit your stop button,
you will go back to the start of the disk and
the menu where you can select another "album"
If you wish, we can set up the disk so that it
will only play one album and then go back to
the main menu for another selection. We don't
recommend this as it is a little more work to
play the pictures than most people would like.
It is up to you.
Q. TIMING :(# seconds on each
picture before the next one).
Is this user-defined and changeable, or fixed?
If fixed/unchangeable what is the
(Too long and it gets boring...too short and
you don't enjoy the details). A. The default is 5 seconds. This is most
desirable for most people. We can set the
timing for whatever you want but there is an extra charge for this.
Every DVD player that we have tested has had
the ability to fast forward or go in reverse from picture to
picture with our disks so, if the pictures are
moving too slowly, you can always fast
forward. You can't slow them down though.
Therefore, I would advise having the timing
long enough for anyone that may want extra
Q. Can you scan pictures if they are still on the
album page? A. Yes but we will have to charge
extra for the extra work involved. Click here for details.
Q. I have been
trying to decide if I will get my old slides scanned to CDs. Now I
have seen all this bad publicity about 2 to 5 year life expectancy
for CDs. What can you tell me about your experience with life
expectancy? A. We have been doing this business since 2002 and I
can go back to disks that we created back at the start and they
are still fine. I have read the same articles that you have and it
is a concern.
Because of that concern and for the peace of mind of our
customers, we archive all jobs to Hard Disk Backup Drives and store the
drives, once they become close to full. We offer this additional
service at no added charge although there is no guarantee that even a hard drive will not go bad. We also charge for restoring your images, if you need them. Make your own backup disks and put them in a safe deposit box.
If you are more comfortable with having your images put on a DVD
then we can do that. Most DVD players will play a slide show of
images that are placed on a DVD.
I would say, go with our CD disk and make yourself multiple copies
as backups OR have us write your images to a DVD disk. Whatever
way you choose, we certainly advise you to keep moving your images
to newer types of media as they come out. I would say that, in ten
years, nobody is going to even be thinking about DVDs any longer,
just like hardly anyone remembers Betamax tapes and VHS tapes will
soon be a thing of the past also. We get
quite a few calls from people wondering if it is possible to make
prints from the VHS tapes that they had their slides transferred
to in the past. We have to tell them that there is no way that
they can get a good print from a VHS tape. They have to have their
slides converted to digital and start all over again. With our
method, you have the digital images and you can keep moving them
to each new digital storage medium.
Q. Do you charge extra for the disks? A. No. There are no hidden charges.
The cost of the disks are
figured into the overall cost. If we
can't fit all your scans on one disk, we will
put them on additional disks at no extra
Q. I live in Canada and I am afraid of sending my photos out of the country. A. We understand your concerns although, over the last 11+ years that we have been in this business, we have never had a problem with any delivery service,either to us or from us, USA or Canada. We even have former customers in Korea and Australia. Some people, to cut down on their "worry time," send overnight and/or by a service that offers on-line tracking, such as FedEx or UPS. Some of our customers will divide their collections up and send in different boxes.
Personally, if I were to send something that I didn't want to take a chance of losing, I would pack them in the biggest and strongest box I could find. Biggest being the key here since smaller things would tend to be easier to lose, if anything was going to be lost. Its not going to cost much more than sending a small box as long as you use some light packing materials such as foam peanuts or something similar.
And really, your one concern is to get the photos to us. Once we have them, they will be digitized and, therefore, preserved forever from any further deterioration, damage or loss.
I hope you can overcome your fears and we can do your scanning for you.
Q. Some of my
scans look a little less colorful than I remember the slides. A. The transfer from
one medium to another is not perfect. Shadow areas tend to fill in
in the scanning process and when we try to open up the shadows in
Photoshop, some contrast and depth of color will be lost while
looking for more details. It is a balancing act. Please remember
that the slide is made for viewing with a light that is projected
through the film and the colors. With scanning, you are converting
to a completely different method of viewing. Printing puts a whole
new transfer from one medium to another into the mix.
Q. Do you convert digital images to slides? A. No. We don't have the equipment for that
Q. What about copyrights on photos? A. We do not scan copyright protected
photos. Because of our high volume of scanning a copyright
protected slide or photo may slip past our operators.
If a picture has a copyright stamp on it you
sign off on taking all responsibility by
signing our order form.
Q. Do you accept Credit Cards? A. Sorry but no. We will take your personal
check to pay your deposit and final invoice. To keep our prices as low as possible, we do not add on the credit card fees that credit cards charge.
Q. Do you accept personal checks? A. Yes.
Q. If I send my 8mm movie transfer project to you, will you give me an estimate? A. It would be easier and less expensive for you to do your own estimate rather than send to us and we count your rolls and estimate and then have to send back to you. We need you to do this work yourself. We transfer what you send to us.
You should have a general idea of approximately how many feet of film you have before you send us your reels or be accepting of the final total of feet. Use these specs for estimating the number of feet in your project:
3" reels hold 50 feet
5" reels hold 200 feet
7" reels hold 400 feet
50 feet of film transfers, generally, as 3 minutes of play time..
Q. Some of the images in my slide show have dirt
on them. A. Our equipment is clean. Your slides had
dirt on them. We do not do slide cleaning.
There is too much risk of damaging your
slides. We don't
like the dirt any more than you do. If your
slides are clean, you will end up with a clean
image. Click here for info on
cleaning 35mm slides.
let me compliment you on one of the best and most informative
photo sites that I have seen. I shoot both 35mm and 645 format
photos, all transparencies. I shoot mainly landscapes with my 645
and wildlife with the 35mm. What is the best way to handle my
transparencies, given that I have 2 objectives:
1) I am planning a website so will need to get my photos displayed
on the web. What resolution should my transparencies be scanned at
for that purpose? Would it be the same for both 35mm and 645?
2) I plan to produce at least some photographs from my
transparencies. Up to 11x14 from the 35mm and up to 16x20 or
slightly larger from the 645. What scan resolution would I need
3) Would it be better to just scan at a lower resolution for use
on my website and then have photos made from the actual
transparency rather than from a scan (if I am understanding how
the process works.)
A. I would say that your best results for making enlargements
would be to go directly from your transparencies. Any time you
transfer from one medium to another, you lose something. Going
from Transparency to digital and then to prints would not be as
Your problem is going to be finding someone that can transfer without going to digital first.
I would recommend not having your websized image any larger than 800 pixels wide just for
loading time for people that want to view your site. Lots of
people still don't have high speed Internet. Q. I found your
site through Google and was pleased as to what I found. It seems
you offer great services to the public.
However, I may have missed something. I do understand that you do
great things in the area of restoration, etc., but all I'm looking
for is to get my slides converted to clear, sharp prints without
the use of internegatives. Is it possible to use your service for
my purpose? A. We scan the slides to digital
format. We can then make prints from the digital images. The
clearness and sharpness of a print will be determined by the
original slide. The transfer from one medium to another is not
perfect. Shadow areas tend to fill in in the scanning process and
when we try to open up the shadows in Photoshop, some contrast and
depth of color will be lost while looking for more details. It is
a balancing act. Please remember that the slide is made for
viewing with a light that is projected through the film and the
colors. With scanning, you are converting to a completely
different method of viewing. Printing puts a whole new transfer
from one medium to another into the mix.
I would suggest that you submit 10 of your slides for our free demo scan and slide show disk
and then, if you are happy with the scans, we can go from there.